About TouchMate
TouchMate is a Technology integration company that provides end to end scalable software and hardware solutions to streamline your processes. Self-serve technologies are fast becoming ingrained into all facets of society, as more customers are becoming accustomed to using and interacting with self-service devices, business as a whole is starting to see the immense benefits that help you serve your customers better and boost your bottom line.
TouchMate’s technology has been deployed in a wide range of environments from mine sites, quarries and train stations to hospitals and cinemas, it’s even used by the American Army. Uniquely, TouchMate not only develops software solutions internally, but for over 16 years has been designing and manufacturing it’s own range of kiosks and hardware solutions – these have been sold and deployed into 14 countries around the world and are now currently manufactured on two continents.
Industries
Tailoring Self-Service for customers to meet the
unique needs of diverse industries
unique needs of diverse industries
Hardware
TouchMate has the experience & expertise to make it happen.
PREMIER
A stylish and modern front opening kiosk that suits a wide variety of different applications..
ASCOT
The Ascot is a full function, desktop kiosk that can be fitted with a variety of peripherals.
IBEAM
Smart and elegant in design, the iBeam is designed to fit into virtually any environment.
CUSTOM DESIGN
Need something that is unique and reflects your brand? We have the experience to make it happen.
S-LINE 2
The S-Line 2 is a feature-rich Point of sale solution at the forefront of innovation & design.
Software
Our Solutions have made an impact in major
industries and service sectors around the world.
industries and service sectors around the world.
Signpost 101
TouchMate’s proprietory wayfinding solution (Signpost101) is the easy to use, comprehensive solution for directing, informing and managing your visitors. It utilizes state of the art technology to display and maintain what people see.
Pay Pic Go
PicPayGo is a revolutionary solution that replaces vending machines in your work place.
We also offer a wide range of solutions that allow for payment by credit card, debit card, eftpos, coin and bank notes.
Touch2Serve
TouchMate’s‘ proprietory Self-serve & queueing solution (Touch2serve), comprising of both hardware and software, will provide a simple to use, practical solution to keep track, sort, sign in, sign out and direct visitors to the proper location.
Portfolio
TouchMate has the experience & expertise to make it happen.
Leasing
TouchMate is excited to offer its customers the ability to finance the purchase of their equipment through Lease Corporation of America. With options available from $2,000 to $20,000,000 virtually every configuration can be leased.
These leases allow you to conserve your working capital, offer a $1 buy-out at the end of the lease and offer a potential tax savings under IRS Section 179.
Support
TouchMate provides you with peace of mind by offering one point of contact to resolve any
issue, whether it’s hardware, software or network related.
issue, whether it’s hardware, software or network related.
Our service portal provides comprehensive request management solutions, enabling users to quickly and conveniently submit, review, and track services. Enjoy high-touch, hassle-free support via Helpdesk or Phone.
Emphasis on Value
We provide distinctive, unique designs that reflect the personality of your business. We use high-quality components, covered by a strong warranty, to ensure a long product life, and we deliver superior technical support and maintenance services to guarantee maximum up-time performance.
Service Portal Access
As a customer, you now have access to the service and support portal on our website. Available 24/7, our portal connects you with our technical support team, allowing you to ask questions and request services. It also posts status updates for pending requests, enabling you to track the progress of your kiosk support. Whether you reach out through phone or portal, we offer the most personable and convenient customer service around.
Training and Documentation
We provide tailor-made training solutions, which includes both online and in-person coaching. Our self-help manuals provide instructions for preventive maintenance and routine tasks, such as changing paper. This enables employees at all levels to perform simple repairs, decreasing costly downtime and increasing customer satisfaction.
Best Warranty and Support
We believe in delivering on our promise of value, which is why every kiosk has a 3-year limited warranty that includes on-site service – a benefit unmatched by anyone in the industry. Our support team includes both hardware and software experts, allowing us to offer prompt resolutions to any problem. Our stress-free solutions include coordinating with those responsible for your kiosk application on your behalf and maintaining stocks of parts so we can deliver what is needed to your site within one business day.
After-Warranty Service Offerings
When your warranty expires, we offer an annual maintenance agreement that essentially extends the warranty service for an additional year. It covers all parts and labor with on-site service. The agreement can be renewed until the eighth anniversary of your kiosk. After the agreement ends, or if its purchase is declined, we can provide support services on a time and materials basis, if parts are available.
Contact
Please feel free to contact us if you have any questions.
United States:
- 3800 N Lamar Blvd, Ste 200, Austin, TX 78756
- Phone: (+1) 512-949-3330
- Fax: (+1) 866-552-5426
- Sales@TouchMateUSA.com
Australia:
- 4/8 Bult Drive
Brendale, Queensland 4500 - (+61) 7-3889-6031
- Sales@TouchMate.com.AU